botakhoki Casino & Sportsbook Data Care

This page describes what we collect when you use botakhoki and how we keep that data protected. When you register, deposit via DANA or e-wallet, or request a withdrawal, we collect personal and financial information. We encrypt that data, store it securely, and use it only to operate your account, process payments, and comply with legal obligations.

We at botakhoki do not sell your data to advertisers or third-party marketers. We share your information only with payment processors, compliance teams, and other service providers strictly necessary to run our platform. This policy explains what we collect, how we use it, how long we keep it, and your rights to access or delete your data.

Our approach is straightforward: collect only what we need, protect it rigorously, and be transparent about how we handle it. If you have questions about your data on botakhoki, contact our support team.

What We Collect When You Use botakhoki

We collect different types of information depending on how you interact with our platform:

Registration data: When you create a botakhoki account, we collect your full name, date of birth, email address, phone number, and password. We also collect your residential address for verification purposes.
Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your e-wallet account identifier (not your full credentials). For bank transfers via mobile banking, local payment, online payment, or e-wallet, we record your virtual account number and the bank name.
Identity documents: Before your first withdrawal, we collect a copy of your government-issued ID (national ID card, passport, or driver's licence) and optionally a proof of address (utility bill or bank statement). We store these documents securely and encrypted.
Account activity: We record all gameplay, deposits, withdrawals, and account changes (e.g., password resets, 2FA enablement). This data helps us detect fraud and resolve disputes.
Device and usage data: We collect information about your device (operating system, browser type, IP address) and how you interact with botakhoki (which games you play, how long you play, which payment methods you use). This helps us improve our platform and detect unauthorized access.
Communication: If you contact our support team, we keep records of your messages and our responses.

How We Use Your Data on botakhoki

We use the data we collect for specific, necessary purposes:

Account management: We use your name, email, phone number, and password to create and manage your botakhoki account. We use your address and ID documents to verify your identity (KYC) before allowing withdrawals. This prevents fraud and money laundering.

Payment processing: We share your payment information with our payment processors (e-wallet providers, banks, payment gateways) only to process your deposits and withdrawals. We do not retain your full payment credentials; we store encrypted tokens instead.

Security and fraud prevention: We monitor your account for suspicious activity (e.g., unusual login patterns, large withdrawals to newly linked accounts). If we detect fraud risk, we may ask you to verify your identity or temporarily pause transactions.

Legal compliance: We retain your data to comply with anti-money-laundering (AML) regulations, tax requirements, and other legal obligations. We may disclose your data to regulatory authorities if legally required.

Your data on botakhoki is encrypted, access-controlled, and used only for purposes you authorize or the law requires.

botakhoki data protection principle

Data Retention and Deletion on botakhoki

We retain your data for as long as your account is active. After you close your botakhoki account, we retain certain data according to legal requirements:

Account details & documents: Retained for 5–7 years after account closure for regulatory compliance (anti-money-laundering, tax records). Then securely deleted.
Payment records: Retained for 5–7 years for tax and audit purposes. We delete them after the retention period expires.
Gameplay and activity logs: Retained for 3–5 years to resolve disputes and detect fraud patterns. Then deleted unless legal holds apply.
Support communications: Retained for 2–3 years to handle follow-up inquiries. Then deleted if no further action is needed.

If you request deletion of your data before these periods expire, we will delete non-essential information (contact preferences, device logs). However, we must retain data required by law (ID documents, transaction records) for the full retention period.

Third Parties and Data Sharing

We at botakhoki share your data only with service providers necessary to operate our platform:

Payment processors: We share your payment information with mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment (or their processors) to process deposits and withdrawals. These companies have their own privacy policies and data protection obligations.
Compliance and legal services: We share your identity documents and account details with our compliance team, lawyers, and auditors to meet regulatory obligations.
Cloud hosting: Our servers may sit outside your jurisdiction (e.g., in Singapore or Australia). We encrypt your data in transit and at rest so cloud providers cannot access unencrypted information.
Law enforcement: If legally required by a court order or law enforcement agency, we may disclose your data. We will notify you of such requests unless prohibited by law.

We do not sell, rent, or lease your data to advertisers, marketing companies, or data brokers. We do not use your data for targeted advertising beyond our own platform.

Your Rights and Data Access on botakhoki

You have the right to:

Access your data: Contact our support team with your account ID, and we will provide you with a copy of all data we hold about you within 14 business days.
Correct inaccuracies: If your name, email, or address is incorrect in our system, update it in your botakhoki account settings or request our help.
Delete your data: You may request deletion of your account and associated data. We will delete non-essential data immediately; legal-hold data will be deleted after retention periods expire.
Withdraw consent: If you consented to certain data uses (e.g., marketing emails), you can withdraw that consent at any time. You cannot withdraw consent for legally required data uses (KYC, AML compliance).
Data portability: You can request a copy of your data in a portable format (e.g., CSV or JSON) for transfer to another service.

Cookies and Tracking on botakhoki

We use cookies (small text files stored on your device) to remember your login state, language preference, and device type. These cookies help us provide a consistent experience across your sessions. We do not use cookies for tracking or marketing purposes.

You can disable cookies in your browser settings, but some botakhoki features may not work properly without them. We recommend allowing essential cookies but blocking third-party tracking cookies if your browser allows it.

Security Measures We Undertake for botakhoki

We protect your data using industry-standard security practices:

All communication with botakhoki uses TLS encryption (the same standard banks use).
Your password is never stored in plain text; we store an encrypted hash.
Sensitive data (ID documents, payment information) is encrypted using AES-256 encryption.
Our servers have firewalls, intrusion detection, and regular security audits.
We require two-factor authentication (2FA) to protect your account against unauthorized access.
Our data centres employ physical security (biometric access, surveillance, redundant backups).

No security system is perfect. If we experience a data breach, we will notify you and relevant authorities as required by law. We maintain cybersecurity insurance to cover potential losses from breaches.

Contact Us About Your botakhoki Data

If you have questions about how we handle your data, or if you want to exercise your rights (access, deletion, correction), contact our support team. Provide your account ID and a clear description of your request. We will respond within 14 business days or explain why we need more time.

Our team is available via email and multilingual support channels. If you are unsatisfied with our response, you may file a complaint with your regional data protection authority.

We at botakhoki commit to protecting your privacy and handling your data transparently. This policy reflects our approach: collect only what we need, encrypt what we collect, and respect your rights to access and control your information.